Title: CitCom Customer Insights
Author: CitCom.
Published: <strong>27 liepos, 2026</strong>
Last modified: 14 spalio, 2026

---

Ieškoti įskiepiuose

![](https://ps.w.org/citcom-customer-insights/assets/banner-772x250.png?rev=3734158)

![](https://ps.w.org/citcom-customer-insights/assets/icon-256x256.png?rev=3734158)

# CitCom Customer Insights

 Autorius [CitCom.](https://profiles.wordpress.org/citcom0wpteam/)

[Parsisiųsti](https://downloads.wordpress.org/plugin/citcom-customer-insights.2.8.0.zip)

 * [Informacija](https://lt.wordpress.org/plugins/citcom-customer-insights/#description)
 * [Atsiliepimai](https://lt.wordpress.org/plugins/citcom-customer-insights/#reviews)
 *  [Diegimas](https://lt.wordpress.org/plugins/citcom-customer-insights/#installation)
 * [Kūrimas](https://lt.wordpress.org/plugins/citcom-customer-insights/#developers)

 [Pagalba](https://wordpress.org/support/plugin/citcom-customer-insights/)

## Aprašymas

CitCom Customer Insights gives you a clear, sales-focused view of everyone who visits
your site: logged-in users, anonymous guests, and returning visitors you recognise
by email.

It brings page visits, sessions, devices, and history together in one clean admin
dashboard, so you can understand who your visitors really are, before and after 
they register.

**Free Features**

 * **Page visit & session tracking** – every page view is recorded by a small request
   the page sends after it loads, and grouped into sessions that end after 30 minutes
   without activity. Time on page counts only the time the page was actually visible.
 * **Dashboard and unified user/guest list** – today’s and this week’s activity 
   at a glance, and a single admin table showing registered users and anonymous 
   visitors side by side. Sortable by visits, sessions, last seen, device type, 
   and more.
 * **User & guest profile pages** – individual profile pages showing the full activity
   timeline: pages visited, session history, referrers, device, browser, and OS.
 * **CRM Notes** – add, edit, and delete internal sales notes on any user profile.
 * **Guest tracking (optional)** – off on new installs; turn it on under Settings.
   Anonymous visitors get a persistent browser cookie, and on checkout the guest
   record is merged into the customer account.
 * **Email deduplication** – historical guest sessions are transferred to the user
   account when a matching billing email is detected at checkout, on login, or on
   account creation.
 * **Device, browser & OS detection** – lightweight built-in user-agent parser; 
   no third-party service or API key required. Detection is only as precise as the
   browser’s user-agent string (see the FAQ).
 * **Consent-aware tracking** – integrates with the WP Consent API and with Cookies
   Banner & Privacy Suite (WPConsent): when either is active, nothing is recorded
   and no cookie is set until the visitor grants statistics consent. Known crawlers
   and automated browsers are ignored.
 * **Access control** – choose under Settings which roles can view the customer 
   list, profiles and notes. Roles that can edit users always can.
 * **Privacy tools built in** – visitor IP addresses are anonymised by default (
   the last part of the address is zeroed), recorded data is included in WordPress’s
   personal data export and erasure tools (Tools  Export/Erase Personal Data), suggested
   privacy policy text is provided, and old data is pruned automatically after a
   configurable retention period (365 days on new installs). Guests who never created
   an account and have not returned within that period are removed too.

**Pro Features**

 * **WooCommerce stats on user profiles and the customer list** – lifetime value(
   completed and processing orders, net of refunds), order counts, average order
   value, last order date, and a recent order list (combined logged-in and guest
   orders matched by billing email).
 * **WPC Smart Wishlist integration** – see every product a user has wishlisted 
   on their profile, and see every user who has wishlisted a product on the product
   profile page.
 * **Product Insights** – dedicated analytics for every WooCommerce product: views,
   unique viewers, purchases, revenue, and per-product profile pages.

**What the free version shows:** everything under Free Features, with no limits 
on users, guests or history. On a user profile the WooCommerce and Wishlist tabs,
and on a guest profile the Orders tab, appear as locked placeholders that describe
the Pro feature and link to the Pro page; the customer list has no WooCommerce or
Wishlist columns, and there is no Product Insights page.

[Upgrade to Pro ](https://citcom.co.uk/wp-plugins/customer-insights/)

## Ekrano nuotraukos

[⌊Customer Insights list: combined registered users and guests with sortable columns(
the Wishlist, Orders and Lifetime Value columns shown are Pro features).⌉⌊Customer
Insights list: combined registered users and guests with sortable columns (the Wishlist,
Orders and Lifetime Value columns shown are Pro features).⌉[

Customer Insights list: combined registered users and guests with sortable columns(
the Wishlist, Orders and Lifetime Value columns shown are Pro features).

[⌊User profile, Activity tab: session timeline, page visits, and devices used.⌉⌊
User profile, Activity tab: session timeline, page visits, and devices used.⌉[

User profile, Activity tab: session timeline, page visits, and devices used.

[⌊User profile, WooCommerce tab: lifetime value, order count, and order list (Pro).⌉⌊
User profile, WooCommerce tab: lifetime value, order count, and order list (Pro)
.⌉[

User profile, WooCommerce tab: lifetime value, order count, and order list (Pro).

[⌊Product Insights list with views, viewers, purchases, and revenue (Pro).⌉⌊Product
Insights list with views, viewers, purchases, and revenue (Pro).⌉[

Product Insights list with views, viewers, purchases, and revenue (Pro).

[⌊Product profile with viewer and purchaser tabs (Pro).⌉⌊Product profile with viewer
and purchaser tabs (Pro).⌉[

Product profile with viewer and purchaser tabs (Pro).

## Diegimas

 1. Upload the `citcom-customer-insights` folder to `/wp-content/plugins/` or install
    via the WordPress **Plugins  Add New** screen.
 2. Activate the plugin through the **Plugins** menu.
 3. Navigate to **Customer Insights** in the WordPress admin sidebar.
 4. Optionally configure tracking preferences under **Customer Insights  Settings**.

The plugin creates its own tables on activation and leaves the rest of your database
alone. New installs start with guest tracking off, IP anonymisation on and a 365-
day retention period; a notice after activation points to these settings.

## DUK

### Does it work without WooCommerce?

Yes. WooCommerce is optional. Without it, the WooCommerce tab is hidden on user 
profiles and the Product Insights section (Pro) is unavailable. Everything else 
works the same.

### Does tracking require user consent?

If a supported consent management plugin is active (any plugin implementing the **
WP Consent API**, or **Cookies Banner & Privacy Suite** (WPConsent)), tracking is
automatically gated behind the visitor’s statistics consent and no cookie is set
before it. Without a consent plugin, visits are recorded by default, so it is the
site owner’s responsibility to disclose this in their privacy policy; the plugin
registers suggested policy text to help with that.

### Why does an iPad show as a Mac, or an Android tablet as a phone?

Device, browser and operating system come from the browser’s user-agent string, 
with no third-party service. Modern iPads identify themselves as Macs, and many 
Android tablets as phones, so those sessions are labelled that way. Windows 10 and
11 send the same identifier and are shown as „Windows 10/11”.

### Does it work with page caching?

Yes. Pages are tracked by a small request the page sends after it loads, which carries
no expiring code, so a page served from a cache days later is still recorded. If
you turn on guest tracking after a page was cached, that page records guest visits
once the cache is cleared.

### Will it slow my site down?

Tracking is performed by one lightweight, non-blocking request after the page has
loaded, so it never delays the page itself. The visitor-facing script is a single
dependency-free file of about 7 kB, loaded in the footer. Database writes are single-
row inserts on the plugin’s own indexed tables, and a visitor sending more than 
30 tracking requests a minute is ignored.

### What data is stored?

Page URL, page title, referrer, visit time, time on page, session records with device/
browser/OS and an IP address (anonymised by default: the last octet of an IPv4 address
and the last 80 bits of an IPv6 address are zeroed), plus billing name and email
for guests identified at WooCommerce checkout. Two cookies are used, both set by
the tracking request rather than by the page itself: `citccuin_session` (session
lifetime) and `citccuin_guest_id` (one year, guests only). All data stays in your
own database; nothing is ever sent to an external service.

### How do I delete a visitor’s data?

Data recorded by this plugin is included in WordPress’s built-in privacy tools: **
Tools  Export Personal Data** and **Tools  Erase Personal Data** (works for registered
users and for guests identified by email). You can also delete everything at once
from the Danger Zone on the Settings page. Old page views and sessions are pruned
automatically after the configured retention period, along with guests who never
created an account and have not returned within it. Ticking „Delete data on uninstall”
removes the plugin’s tables and settings when it is uninstalled.

## Atsiliepimai

Įskiepis neturi atsiliepimų.

## Programuotojai ir komandos nariai

“CitCom Customer Insights” yra atviro kodo programa. Prie jos sukūrimo prisidėję
žmonės surašyti toliau.

Autoriai

 *   [ CitCom. ](https://profiles.wordpress.org/citcom0wpteam/)

[Išverskite “CitCom Customer Insights” į savo kalbą.](https://translate.wordpress.org/projects/wp-plugins/citcom-customer-insights)

### Domina programavimas?

[Peržiūrėkite kodą](https://plugins.trac.wordpress.org/browser/citcom-customer-insights/),
naršykite [SVN repozitorijoje](https://plugins.svn.wordpress.org/citcom-customer-insights/),
arba užsiprenumeruokite [kodo pakeitimų žurnalą](https://plugins.trac.wordpress.org/log/citcom-customer-insights/)
per [RSS](https://plugins.trac.wordpress.org/log/citcom-customer-insights/?limit=100&mode=stop_on_copy&format=rss).

## Pakeitimų istorija

#### 2.8.0

 * Changed: The customer list runs one database pass per page instead of two, with
   the last device, names and roles each found by a single lookup. Large sites should
   see the list open noticeably faster.
 * Changed: The daily clean-up deletes old data in batches of 5,000 rows, and now
   also removes guests who have not been seen within the retention period and never
   created an account. The privacy policy text says so.
 * Changed: Uninstalling always removes the plugin’s transients, notice dismissals
   and the viewing capability; the tables and settings are removed only when „Delete
   data on uninstall” is on. On a network, activating for all sites installs on 
   each site, including sites added later.
 * Added: Two database indexes (visits by user and time, sessions by user and start)
   so profiles and the customer list avoid full table scans. Added automatically
   on update.

#### 2.7.0

 * Changed: Visits are now recorded entirely by the tracking request the page sends
   after it loads. Opening a page no longer creates a session, a guest record or
   a cookie by itself, so crawlers and bots that never run scripts leave nothing
   behind, and page caching plugins no longer stop visits being recorded (the request
   no longer depends on a code printed into the page).
 * Changed: Time on page now counts only the time the page was actually visible,
   keeps counting after you switch back to the tab, and reports on every tab switch
   and when you leave. Figures will be larger and more realistic than before.
 * Added: Requests from known crawlers and automated browsers are ignored, and the
   page address and post being reported are checked against the site. A burst of
   more than 30 visits a minute from one visitor is ignored.
 * Added: The daily clean-up job removes old guest records and sessions that never
   recorded a page view, a few hundred at a time, so sites with many such records
   from earlier versions tidy up over a few days. Guests with page views are never
   touched.
 * Changed: Guest records are created and updated in a single database statement.

#### 2.6.1

 * Fixed: Dates and times on every screen now show in your site’s timezone using
   your WordPress date and time formats. Previously some were shown in UTC.
 * Fixed: The dashboard’s „today” and „last 7 days” figures now roll over at your
   site’s midnight, and the queries behind them use the visit index. The figures
   are cached for five minutes.
 * Fixed: „Total Guests Tracked” on the dashboard now counts the same guests the
   list shows: not yet converted to a user, with at least one page view.
 * Fixed: Products Viewed on user and guest profiles groups by product, so tracking
   parameters in the URL no longer split one product into several rows.
 * Fixed: Order links on profiles open the order whether or not WooCommerce High-
   Performance Order Storage is on. (Pro)
 * Fixed: A note looks the same straight after you add or edit it as it does after
   a reload. Adding a note now checks the customer exists.
 * Added: Each session on a profile shows where the visitor came from (the first
   outside referrer), for example a search engine.
 * Added: A new capability, „citccuin_view_insights”, controls who can see the customer
   list, profiles and notes. Roles that can edit users receive it automatically 
   on update, so nobody loses access; tick other roles under „Who Can View Customer
   Insights” on the Settings page to grant view-only access (only roles that can
   already see the Users list are offered). Settings still need the Manage Options
   capability.
 * Added: A short notice after installation pointing to the guest tracking setting,
   shown until the settings are saved once. New installs start with guest tracking
   off, IP anonymisation on and a 365-day retention period.
 * Added: Every text in the plugin can now be translated, including the admin script;
   a translation template ships in the languages folder.
 * Changed: Windows is labelled „Windows 10/11”, since browsers do not say which.
   See the FAQ on tablet detection.
 * Changed: Icon-only buttons on notes have accessible labels.

#### 2.6.0

 * Changed: The free and Pro versions are now built from one codebase. The free 
   version contains no Pro code at all; the Pro version adds its features on top
   of the same free plugin.
 * Changed (Pro): If your Pro licence expires or is cancelled you are no longer 
   redirected away from the plugin’s screens. Tracking, the customer list, profiles,
   notes and settings keep working as in the free version; WooCommerce stats, wishlist
   data and Product Insights pause until the licence is active again, and a notice
   on the plugin’s pages tells you why.
 * Changed (Pro): The guest tracking setting, role exclusions, data retention, IP
   anonymisation, delete-on-uninstall and the Danger Zone no longer need a licence.
   They have always been part of the free version.
 * Changed (free): The Orders tab on guest profiles now says that order history 
   is a Pro feature, instead of showing an empty list.
 * Added: A short note on the Settings page describing what Pro adds, with a link.

#### 2.5.3

 * Fixed: The role and activity filters are back above the customer list. You can
   show all users, users and guests together, guests only, or a single role, and
   filter by recent activity.
 * Fixed: The two guest cards on the dashboard are now hidden when guest tracking
   is switched off, instead of showing greyed out with a „DEACTIVATED” label.
 * Fixed: Removed invisible characters at the start of some plugin files that could
   cause „headers already sent” warnings on some servers.
 * Changed: Declared compatibility with WooCommerce High-Performance Order Storage
   and the cart and checkout blocks, so WooCommerce no longer lists the plugin as
   untested.
 * Changed: The database structure is now checked only after a plugin update instead
   of on every page load. Existing data is not touched.
 * Changed: The visitor’s session token is no longer printed in the page source.
 * Changed: The minimum PHP version is now 8.0. The plugin already needed PHP 8.0
   to run; the stated requirement now matches.

#### 2.5.2

 * Changed: Confirmed compatibility with WordPress 7.1; full test pass of the dashboard,
   list table filters, settings, user/guest profiles, tracking endpoints, privacy
   export/erase, and scheduled data pruning.

#### 2.5.1

 * Changed: Reworded the plugin description and screenshot captions for clarity.

#### 2.5.0

 * Security/Review: all remaining database queries now pass table identifiers through
   the %i placeholder in $wpdb->prepare(); the user/guest list query was rebuilt
   as a fully parameterised statement.
 * Changed: removed the last raw `<style>` output — all admin CSS/JS is loaded via
   wp_enqueue_style/wp_enqueue_script, and the Danger Zone confirmation moved from
   an inline onsubmit attribute into the admin script.
 * Changed: stopped invoking the third-party WPConsent filter for cookie-name discovery;
   the name is read from WPConsent’s settings with a cookie-scan fallback.
 * Added: WordPress privacy integration — suggested privacy policy text, personal
   data exporter and eraser covering visits, sessions, guest records, CRM notes 
   and last-login meta.
 * Changed: IP anonymisation is now ON by default for new installs; client IP is
   read from REMOTE_ADDR only (use the citccuin_client_ip filter behind a trusted
   reverse proxy).
 * Added: WooCommerce checkout guest enrichment/merge hooks are now registered in
   the free version, matching the documented behaviour.
 * Fixed: the daily pruning cron event is now removed on deactivation and uninstall.
 * Changed: CRM Notes are now listed as a free feature (they were always functional
   in the free version).

#### 2.4.3

 * Fixed: Added phpcs:disable annotations for DirectDatabaseQuery warnings in page-
   dashboard.php and page-settings.php to resolve WordPress Plugin Check findings.

#### 2.4.2

 * Fixed: Fatal error on user/guest profile pages — class_exists() guards added 
   before CITCCUIN_WooCommerce and CITCCUIN_Wishlist calls in class-citccuin-admin.
   php.

#### 2.4.1

 * Fixed: register_menu() now captures page hooks so admin pages are correctly targeted
   by the load-{hook} action.

#### 2.4.0

 * Changed: Moved all top-level plugin functions into class static methods — removes
   the function_exists() guards that WP.org flagged in review.

#### 2.3.0

 * Fixed: Danger Zone (Clear All Tracking Data) is no longer hidden behind a Pro-
   only flag — the feature was already fully functional, only the UI was gated.
 * Fixed: Naming consistency — third-party WPConsent hook usage now properly annotated;
   internal bootstrap functions renamed to the citccuin_ prefix.
 * Fixed: All database queries that reference table names now use $wpdb->prepare()
   with the %i identifier placeholder instead of raw string concatenation.
 * Changed: Requires at least WordPress 6.2 (needed for the %i placeholder used 
   in the SQL fixes above).

#### 2.1.10

 * Fixed: Prevent „Cannot redeclare” fatal error when free and premium plugins are
   briefly both active during upgrade activation.

#### 2.1.6

 * Lite (WP.org): Removed Pro-only classes (WooCommerce stats, Wishlist, Product
   Insights, Freemius SDK). This version contains only the free tracking and CRM
   dashboard features.
 * Changed: Plugin renamed to CitCom Customer Insights.
 * Fixed: Updated Plugin URI.

#### 2.1.5

 * Fixed: Plugin Check compliance updates.

#### 2.1.4

 * Fixed: Plugin Check compliance — added inline phpcs:disable annotations to all
   plugin-owned class files.

#### 2.1.3

 * Fixed: Moved all PHPCS suppressions to inline phpcs:disable comments in view 
   files and list table class. Restored missing global $wpdb declaration in dashboard
   view.

#### 2.1.2

 * Fixed: WordPress.org plugin check compliance — added phpcs.xml; added missing
   translators comments; fixed unescaped output; added phpcs:ignore annotations 
   for read-only display params.

#### 2.1.1

 * Fixed: Data cleanup and cron removal execute correctly on plugin deletion.

#### 2.1.0

 * Added: Lite/Pro split — free tracking and CRM dashboard features available to
   all users. Pro features (WooCommerce stats, Wishlist, CRM Notes, Product Insights)
   available via upgrade.
 * Added: CUI_Features class — centralised feature gates with inline upgrade notices
   on all Pro sections.

#### 2.0.1

 * Added: Wishlist tab on per-product profile page — lists every registered user
   who has saved that product, with avatar, name, email, and date added.
 * Added: Wishlisted stat card on per-product profile showing total unique wishlister
   count.
 * Added: Wishlisted column on the Product Insights list table, sortable by wishlister
   count (ascending and descending).

#### 1.1.1

 * Added: Product Insights — dedicated analytics list and per-product profile pages
   for WooCommerce products.
 * Added: Product list with sortable columns: Views, Unique Viewers, Purchases, 
   Revenue, Last Viewed.
 * Added: Per-product profile with Viewers tab (registered users + guests) and Purchasers
   tab.
 * Added: Category filter and „Popular (last 7 days)” quick-filter on the product
   list.
 * Added: Branded Insights button injected into the native WooCommerce product list.

#### 1.1.0

 * Added: WPConsent integration — tracking automatically respects statistics consent
   when Cookies Banner & Privacy Suite is active.
 * Added: JS tracker listens for wpconsent_consent_processed event to activate tracking
   mid-page after consent is given.
 * Changed: Tracker script always enqueued; consent gate enforced server-side in
   the AJAX handler.

#### 1.0.0

 * Initial release.
 * Page visit and session tracking for registered users and guests.
 * Unified user/guest list table with sortable columns.
 * Individual user and guest profile pages with activity timeline.
 * Guest cookie management with checkout enrichment and guest-to-user transfer on
   login.
 * Email-based deduplication and historical session merging.
 * WooCommerce combined order stats (logged-in + guest orders by billing email).
 * CRM Notes on user profiles.
 * WPC Smart Wishlist integration.
 * Device, browser, and OS detection via built-in user-agent parser.
 * Settings page (guest tracking, role exclusions, data retention, IP anonymisation,
   Danger Zone).

## Metainformacija

 *  Version **2.8.0**
 *  Atnaujinta **prieš 1 d.**
 *  Aktyvių instaliacijų **Mažiau nei 10**
 *  WordPress versija ** 6.2 ar naujesnė **
 *  Ištestuota iki **7.1.3**
 *  PHP versija ** 8.0 ar naujesnė **
 *  Kalba
 * [English (US)](https://wordpress.org/plugins/citcom-customer-insights/)
 * Žymos
 * [analytics](https://lt.wordpress.org/plugins/tags/analytics/)[crm](https://lt.wordpress.org/plugins/tags/crm/)
   [page views](https://lt.wordpress.org/plugins/tags/page-views/)[user tracking](https://lt.wordpress.org/plugins/tags/user-tracking/)
   [visitor tracking](https://lt.wordpress.org/plugins/tags/visitor-tracking/)
 *  [Daugiau](https://lt.wordpress.org/plugins/citcom-customer-insights/advanced/)

## Įvertinimai

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[Your review](https://wordpress.org/support/plugin/citcom-customer-insights/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/citcom-customer-insights/reviews/)

## Autoriai

 *   [ CitCom. ](https://profiles.wordpress.org/citcom0wpteam/)

## Pagalba

Turite pastabų? Reikia pagalbos?

 [Peržiūrėti pagalbos forumą](https://wordpress.org/support/plugin/citcom-customer-insights/)